G'Day Casino Responsible Gambling
Keeping gambling under control
Gambling should remain enjoyable and within limits you can afford. Before you play, decide how much money and time you are prepared to spend. Do not use gambling to solve financial problems or try to recover a loss by continuing to bet.
gdaycasinouk.co.uk supports safer play. The account controls described below belong to the G'Day Casino service operated by White Hat Gaming Limited. Use the Responsible Gambling area in My Account or contact the casino's Customer Support if you need help applying a control.
Account controls available to players
The operator provides several ways to manage spending and access:
| Control | How it works |
|---|---|
| Financial limit | Choose a daily rolling 24-hour period, a weekly rolling 7-day period or a monthly rolling 28-day period. |
| Game-time reminder | Set a prompt for as little as 1 minute or for another duration you choose. |
| Time-out | Suspend access to one account for a period from 24 hours to 6 weeks. |
| Clock-off | Block access during selected one-hour periods on particular days, repeating each week. |
| Payday timeout | Block the account for a chosen payday on a weekly, fortnightly, four-weekly, monthly or month-end schedule. |
| Self-exclusion | Prevent access for a selected period between 6 months and 5 years. |
A financial-limit reduction takes effect straight away. An increase has a 24-hour delay and must then be confirmed through the financial-limits page using the confirmation link sent by email. The same delay and confirmation process applies when changing between limit types, such as net and gross deposit limits. A financial limit applies only to the account on the G'Day Casino website where it was set.
Game-time reminders apply to one login session. Set a new reminder when you return after logging out.
Taking a time-out
When you confirm a time-out, the operator suspends that account immediately. You cannot log in until the chosen period ends, and the operator says an active time-out cannot be shortened or cancelled. A time-out is set separately for each account.
Your existing balance and advance wagers stay on the account, and any resulting winnings are credited there. You will not be able to reach those winnings until the break ends. The same access restriction covers partly completed games, future bets, bingo tickets bought in advance, bonus balances and participation in bonus programmes or competitions; the time-out does not cancel these items. A bonus may expire under its own rules and will not be restored merely because the account later reopens.
Clock-off periods begin immediately and repeat weekly. Removing all clock-off limits takes 24 hours. A payday timeout blocks account access from 00:00 until 23:59 on the selected date, even when that date is a weekend or public holiday. You may change its date, but removing the control entirely brings a 24-hour cooling-off period.
Self-exclusion
Consider self-exclusion if gambling no longer feels controlled or you believe you may be developing a problem. The operator offers a chosen exclusion of 6 months to 5 years and says it will take reasonable steps to stop the account being reopened and to prevent new accounts. Reactivation is not available before the selected period finishes.
To complete the online process, acknowledge the restrictions, choose the duration and submit the request. The operator sends an email once the exclusion has been applied. If you leave the process unfinished, the account stays active. Unless you choose another duration, the operator applies a six-month period.
If the automated process does not work, contact the casino's Customer Support, explain that you tried it and ask for manual self-exclusion. An email request does not apply the exclusion instantly; wait for confirmation that the operator has completed it.
Self-exclusion applies across all of your accounts in the operator's network. Where different periods have been requested on different network sites, the longest one governs. Do not try to reopen an account or create another account while excluded.
After the exclusion period ends, returning to betting requires contact with Customer Support, a further 24-hour wait and a telephone conversation with the operator's Responsible Gambling team.
Standard account closure is different
You may ask the casino's Customer Support to close an account for any reason. A standard closure can later be reversed through that team, so it is not the same as self-exclusion. Choose self-exclusion if you need access to remain blocked for a fixed period.
Signs that it may be time to stop
Pause and seek help if gambling is affecting your money, work, relationships or wellbeing. Other signs may include:
- spending more time or money than intended;
- hiding gambling activity from people close to you;
- borrowing or selling possessions to fund gambling;
- trying to win back losses;
- feeling restless when you are not gambling; or
- feeling low, anxious or unsafe because of gambling.
If you are in immediate danger or thinking about harming yourself, contact the emergency services or an urgent crisis service where you are.
Help outside the casino
Support is available even if you have not decided whether to close or exclude an account:
- GAMSTOP is a free scheme that can exclude you from online gambling businesses licensed in Great Britain.
- GambleAware provides information and routes to gambling support.
- GamCare offers support for people affected by gambling. The National Gambling Helpline can be reached free on 0808 8020 133.
- Gamblers Anonymous UK provides peer support for people seeking recovery from gambling problems.
These organisations operate independently of gdaycasinouk.co.uk and White Hat Gaming Limited. Their availability and service terms are set by the organisations themselves.
Protecting under-18s
G'Day Casino accounts are restricted to people aged 18 or over. White Hat Gaming Limited may request identification where a player's age is in doubt. Keep login details private, do not leave a child unattended with a device while a gambling account is open, and consider device-level or network-level filtering where young people share internet access.
If you believe an under-18 is using a G'Day Casino account, contact the casino's Customer Support promptly.
Support and related pages
For questions about responsible-gambling content on gdaycasinouk.co.uk, email [email protected]. Account controls, self-exclusion and gambling-service matters must be handled through the support options within the G'Day Casino service.