G'Day Casino Contact and Support

Contact gdaycasinouk.co.uk

For help with gdaycasinouk.co.uk, email our support team at [email protected].

Tell us which page you were using and describe the issue clearly. Do not email passwords, full payment-card details, identity documents or other sensitive casino-account information.

Casino account support

G'Day Casino accounts and gambling services are managed by White Hat Gaming Limited. Questions involving an account must be handled through the support options provided within the casino service.

The casino service lists Live Chat as a support channel. Its help materials also refer to telephone and email support. Use the contact options displayed within the service so that your enquiry reaches the operator responsible for the account.

Privacy enquiries

For a question about information sent directly to gdaycasinouk.co.uk, contact [email protected].

White Hat Gaming Limited is responsible for personal data used to operate G'Day Casino accounts. The operator provides a dedicated contact through its service for data-protection questions and requests.

These operator details do not identify the owner or legal entity behind gdaycasinouk.co.uk.

Complaints and disputes

A complaint concerning the casino’s products, services, account handling or gambling transactions should follow White Hat Gaming Limited’s complaints procedure. The process begins with Customer Support through Live Chat or email.

If the first response does not resolve the issue, the matter may be reviewed by a support team leader. It can then be escalated to the Complaints Team. At that stage, the operator distinguishes a general complaint from a dispute involving betting or gaming transactions and assigns a case reference for later correspondence.

The operator says it seeks to resolve complaints within 28 days, although a complex complaint or dispute may take up to eight weeks. These are the operator’s stated timeframes, not a promise made by gdaycasinouk.co.uk.

For an unresolved gambling dispute, the operator says information about referral to its alternative dispute-resolution provider, eCOGRA, will be supplied at the final stage. General complaints that do not concern gambling transactions are handled internally by the operator.

Responsible-gambling support

Use the controls within your G'Day Casino account if you want to set a financial limit, take a break or request self-exclusion. If the automated self-exclusion process cannot be completed, contact the casino’s Customer Support and ask for manual self-exclusion. The restriction is not active until the operator confirms it.

For further guidance, read our Responsible Gambling page.