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Gday Casino

Explore our casino, open your account and find the information you need to play. Our games, welcome rewards, payment rules and account controls are set out below.

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Our operator

Our operator and GB licence

Our operator

Our Gday Casino brand is managed by White Hat Gaming Limited, a company registered under Maltese law.

GB licensing

Gambling activity in Great Britain through our casino is carried out by White Hat Gaming Limited. That company is licensed and regulated by the United Kingdom Gambling Commission under licence number 52894.

Customer funds

We hold customer funds separate from business accounts. Arrangements provide for assets in customer accounts to be distributed to customers in the event of insolvency. This meets the Gambling Commission's medium protection level for segregation of customer funds.

Our welcome offer

When our welcome offer is running, eligible new customers can earn points from qualifying real-money play and unlock wager-free spins at the thresholds below. Each reward depends on reaching its threshold within the offer period.

Eligibility and participation

Our welcome offer is for new customers aged 18 years or over who reside in Great Britain, successfully register an account and accept our General Terms and Conditions. A first deposit of at least £20 is required to enable real-money play and begin earning welcome-offer points. Participation is automatic for eligible new customers who complete a successful first deposit.

Cash-bet points

We award welcome points for cumulative real money bets on qualifying games during the promotional period. Bets made with bonus funds do not contribute towards the accumulation of points. The rates for qualifying real-money bets are shown here.

Qualifying play Welcome-point rate
Slot games 2 points for every £10 bet
Video Poker and qualifying Side Bets 1 point for every £10 bet
Roulette games 0.25 points for every £10 bet

Offer period and progress

Our welcome offer runs for 14 days from the date and time of account registration. Points earned after that window do not count. The offer ends when you reach 2000 cumulative points or that period expires, whichever occurs first. We calculate and update points in near real-time, notify you of rewards via inbox message and let you track total points progress in Promotions.

Welcome rewards

For eligible players who reach these cumulative point thresholds during the offer, we unlock the following spins on their assigned games. Values in the table are per spin.

Points Reward Spin value Qualifying game
10 5 regular spins £0.10 Eye of Horus
20 5 regular spins £0.10 Legacy of Dead
35 5 regular spins £0.10 Rise of Olympus Extreme
50 5 regular spins £0.10 Cops and Robbers Grand Chance
70 1 Superspin £1 Reel Rush
100 10 regular spins £0.10 Eye of Horus
200 5 Superspins £1 Reel Rush
300 4 Superspins £1 Starburst
500 6 Superspins £1 Reel Rush
875 120 regular spins £0.10 Big Bass Vegas Double Down Deluxe
1250 120 regular spins £0.10 Eye of Horus
1625 120 regular spins £0.10 Big Bass Splash
2000 120 regular spins £0.10 Big Bass Vegas Double Down Deluxe

Crediting, use and winnings

We credit welcome wager-free spins and Superspins by 12.01PM GMT on the day after you reach the qualifying point threshold. You must open the qualifying game assigned to each reward to use its spins. Spins not used within 72 hours of being credited expire and are removed.

We credit winnings from those spins as cash funds, capped at £100 per batch of spins. They have no wagering requirement and are immediately withdrawable, subject to the withdrawal requirements below.

Qualification and offer terms

Players whose accounts are disabled, time-out or self-excluded during the promotional period or on the day rewards are credited do not qualify for our welcome promotion. Only one offer is awarded per account per player. We may suspend the welcome offer if you breach that rule.

We may suspend or discontinue the welcome offer at any time without prior notice and may modify its terms, including adding or removing conditions. Our Website Terms and Conditions and Standard Promotional Terms and Conditions apply in full to this Welcome Offer. If they conflict with its own terms, the offer's terms prevail. Your ability to wager beyond certain thresholds may be affected by affordability checks we are required to carry out under our regulatory obligations.

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Access your account

Sign in or open an account

Access your account to sign in or register. To use our Services, you must register and open an Account. Doing so creates a legally binding agreement to our Terms of Use and applicable policies and documents. To open an account with us, you must be at least 18 years of age and above the legal gambling age in your jurisdiction of residence.

One account and verification

You may open only one Account with us. If multiple accounts are found, we reserve the right to close them and void any winnings. You agree to our Verification Checks, which may be required throughout our relationship. An issue with those checks may lead us to close, suspend or terminate your account.

Deposits and withdrawals

Deposits

Deposit using the payment methods stated on our Website. We may change the forms of payment we accept. You may only use payment methods registered in your own name to make deposits with us, and you must register and play with us in British Pounds.

We may limit your deposits on any single day and accept particular payment methods only when their conditions are fulfilled. By depositing, you agree not to make charge-backs, reversals or cancellations of deposits and to refund and compensate us for unpaid deposits. We accept no responsibility for currency exchange conversions, charges or fees levied by your card issuer, bank or financial institution.

Our products are consumed instantly during play or wagering. Real-money stakes are drawn from your account instantly, so we cannot provide returns, refunds or service cancellation for that play. Your account is not a banking facility, and deposits should be made for wagering. It has no banking-system insurance or guarantee and earns no interest. We may close it if you repeatedly deposit and withdraw without commensurate wagers.

Withdrawal requirements

We process withdrawals only after Verification Checks covering identity, age and residence are satisfactory, payments are confirmed and all applicable withdrawal conditions, specific rules and promotional terms have been met. We pay withdrawals back to the same payment method used to deposit into your account.

Withdrawal minimum

While you take part in our welcome offer, the minimum withdrawal from your cash funds is £20. Outside the welcome offer, our minimum withdrawal is £10, and a full balance below £10 can be withdrawn through Customer Support.

Additional withdrawal checks

We may conduct enhanced due diligence on withdrawals of funds not used for wagering. If you owe money to us for any reason, we may take that into account before paying you or permitting withdrawal of funds from your account.

Our games and browser access

Casino categories

Our casino categories include Slot Games, Live Casino, Table Games and Slingo.

Slot Games
Live Casino
Table Games
Slingo

Browser access and game rules

Our online casino games are browser-based, so playing on a PC or laptop does not require downloading and installing a software programme. Our in-game Help or Information section contains game rules and payout rates. We recommend reviewing each game's rules in each session before placing a stake or wager.

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Responsible gambling tools

Gambling with us carries a risk of losing money for which you are responsible. We encourage safe and responsible gambling at all times and provide account controls for spending and access.

Financial limits

At registration, you can set a financial limit with us. You can later amend it to daily periods covering the last 24 hours, weekly periods covering the last 7 days or monthly periods covering the last 28 days. When assessing whether a change increases or decreases a limit, we treat a month as 28 days. A limit set here applies to this account, not to accounts on other websites we own or operate.

Your requests to decrease a limit are immediately applied to your account. A financial-limit increase takes 24 hours to activate. You must then confirm it on your financial limits page by clicking the confirmation link we email after that period. Switching between limit types, including net and gross deposit limits, also takes 24 hours to activate. You then confirm the switch on your financial limit page or through the link we email after the wait.

Session time reminder

While logged in, you can activate a time reminder from our Homepage or the Responsible Gambling section of My Account. Set it for as little as 1 minute or any time you specify. Reminders apply per session, so you must set yours again after logging out.

Time-out

You can select a time-out from 24 hours up to 6 weeks in the Responsible Gaming section of My Account. Confirming it immediately suspends account access until the selected period expires. We cannot override or remove a time-out once set. Our time-outs apply on a per account basis, so other accounts require their own time-outs.

During your time-out, balances and advance wagers remain, and any winnings are credited to your account. You can access those winnings only after the cool-off period expires. During a confirmed cool-off, future wagers, stage saved games, pre-purchased bingo tickets, bonus funds and entries in bonus schemes and competitions cannot be cancelled or accessed. Bonuses may expire under their own terms, and we cannot reinstate expired bonuses when the account reopens.

Clock-off and payday timeout

You can clock off from our website in selected 1-hour blocks during the week. Those limits take effect immediately and recur weekly. Cancelling all clock-off limits takes 24 hours to take effect.

You can set our payday timeout weekly, every two weeks, every four weeks, monthly or on the last day of the month. It blocks account access from 00:00 to 23:59 on your selected date, including when that date falls on a weekend or public holiday. You can change the date of your payday timeout whenever you choose. Removing the limit completely requires a 24-hour cooldown.

Self-exclusion setup

At your request, we prevent use of your account for a chosen self-exclusion period between 6 months and 5 years. We take reasonable steps to prevent reopening or new accounts, and the account cannot be reactivated before that period expires. To complete self-exclusion, confirm that you understand the restrictions, select your period and submit the request. We email confirmation when it succeeds. Unless you state otherwise, the period is six months. Your account remains active if you do not complete the process.

If you cannot complete automated self-exclusion, contact Customer Support. Explain that you attempted the automated process and request manual self-exclusion. Email requests are not instantaneous, and we confirm when the request has been completed.

Self-exclusion scope and return

Self-exclusion with us applies to all of your accounts in the network. If you request different durations between sites, we apply the longest period. After self-exclusion expires, you may recommence betting by contacting our Customer Support team after a 24-hour waiting period and first having a telephone call with our Responsible Gambling department.

After self-exclusion activates, we make every reasonable effort to stop gambling material reaching you. If you continue gambling after inadvertently receiving marketing, circumvent the exclusion through continued play or new accounts, or automated checks or software fail to detect circumvention, we are under no obligation to return deposits, winnings or other funds relating to that activity.

Standard account closure and further help

You can close your account at any time for any reason through our Customer Support team. Standard account closure can be reversed at any time by contacting that team. If you are considering self-exclusion, GAMSTOP is a free service enabling exclusion from all online gambling companies licensed in Great Britain. For concerns about your gambling, you can call the National Gambling Helpline on 0808 8020 133.

Our support team

Contact us

Contact us through Live Chat. Email us for support at [email protected]. Our support hours are 24/7, seven days a week, and you can visit our Support Area to submit a support request.

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Complaints

To make a complaint, contact our Customer Support team through Live Chat or email as soon as reasonably practicable. A Support Host will investigate and respond, ask questions where needed, and log the message and response notes. If the matter remains unresolved or you are dissatisfied, it may go to a Team Leader for review and a decision. It may then reach our Complaints Team if you remain dissatisfied or Team Leader escalation is inappropriate. We assign a Case ID for further correspondence and classify non-gambling matters as complaints and gaming transactions as disputes.

The Complaints Team's response ends our internal procedure. If you remain dissatisfied with a gambling dispute, you can escalate it externally to eCOGRA. Non-gambling complaints remain internal because alternative dispute resolution providers adjudicate only disputes. We aim to provide a substantive response as soon as practically possible and seek resolution within 28 days. The nature or complexity of a complaint or dispute can mean it takes up to 8 weeks from receipt.

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