G'Day Casino Privacy Policy
About this policy
This policy explains privacy when you use gdaycasinouk.co.uk. It also summarises how White Hat Gaming Limited handles personal data connected with a G'Day Casino account and gambling services.
gdaycasinouk.co.uk and White Hat Gaming Limited have different roles. White Hat Gaming Limited manages G'Day Casino and controls the personal data used to provide and regulate the casino service. These operator details do not identify the owner or legal entity behind gdaycasinouk.co.uk.
Information you give to gdaycasinouk.co.uk
If you email [email protected], gdaycasinouk.co.uk receives your email address, your message and any other details you choose to include. We use that information to understand and answer your support request.
Please do not send passwords, full payment-card numbers, identity documents or other sensitive account information by email. Questions about a casino account, verification, payments or gambling activity should be raised through the support or privacy options provided within the G'Day Casino service.
Personal data used for the casino service
White Hat Gaming Limited states that it may process the following types of information when you register, play or communicate about a G'Day Casino account:
| Category | Examples |
|---|---|
| Identity and contact | Name, username, date of birth, address, email address and telephone number |
| Account and activity | Login details, profile information, wagers and use of the casino service |
| Payments | Bank-account details, financial information, deposits, withdrawals and other transactions |
| Technical and usage | IP address, device and browser details, location or time-zone information, and browsing activity |
| Communications | Support enquiries, complaints, promotion entries, feedback and call recordings |
| Preferences | Marketing choices and communication settings |
Health information or details about criminal convictions may be processed in exceptional cases where the operator has a legal or regulatory reason, or where you provide the information yourself.
How the operator obtains information
White Hat Gaming Limited may receive personal data:
- directly from you, including through registration, betting, surveys, promotions and support conversations;
- automatically through cookies, server logs and similar technology; and
- from verification providers, financial institutions, public records and other third-party sources used for crime prevention or responsible-gambling checks.
If a third-party sign-in or verification service is available and you authorise it, registration and contact information may be transferred from that provider to your casino profile.
Why the operator uses personal data
White Hat Gaming Limited says its legal grounds for processing include performing the account contract, meeting legal or regulatory duties, consent and legitimate interests that do not override your rights.
Its stated purposes include:
- creating, operating and reactivating accounts;
- processing payments and providing requested services;
- verifying age, identity, address and financial circumstances;
- preventing fraud, cheating and money laundering;
- protecting game integrity and enforcing the casino terms;
- monitoring gambling behaviour and applying responsible-gambling tools or self-exclusion;
- responding to communications, improving services and managing quality; and
- sending marketing where the required permission has been given.
Some information is necessary for the operator to provide an account or comply with the law. If required information is not supplied, White Hat Gaming Limited may be unable to open or continue the relevant service.
Sharing and international transfers
White Hat Gaming Limited may use group companies and service providers to process data on its behalf. Information may also be disclosed to verification agencies, financial institutions, credit-reference agencies, regulators, gambling bodies, the police or other authorities where this is needed for verification, responsible-gambling work, fraud prevention or legal compliance.
The operator says information may be transferred outside the UK or European Union. Where local protections are less comprehensive, it states that safeguards such as approved contractual clauses will be used.
Marketing, monitoring and automated decisions
The operator says marketing messages are sent where consent has been given. You can withdraw that permission using the unsubscribe instructions in a message or the available account settings. Essential service messages may still be sent.
White Hat Gaming Limited monitors account behaviour for responsible-gambling and anti-money-laundering purposes. Its privacy notice says some responsible-gambling controls may be applied automatically, although anti-money-laundering predictions require human involvement. You may ask the operator for human review of an automated decision.
Security and retention
White Hat Gaming Limited describes security measures intended to reduce unauthorised access, unlawful use, loss, destruction or damage. It says identifying personal data is encrypted while travelling over the internet, but also notes that online transmission cannot be guaranteed to be completely secure.
The operator states that it normally keeps personal data while you use the service and for up to five years afterwards. A longer period may apply where law, regulation or a legitimate business or legal need requires it.
Your data-protection rights
Depending on the circumstances, you may ask White Hat Gaming Limited to:
- give you access to personal data it holds about you;
- correct incomplete or inaccurate information;
- erase data where there is no continuing lawful reason to keep it;
- restrict or object to certain processing;
- review an automated decision; or
- record the withdrawal of consent for future consent-based processing.
These rights are not absolute. The operator may need proof of identity, and legal or regulatory duties may prevent deletion or limit another request. Its notice says legitimate requests are normally answered within one month, with notice if a complex request needs longer. A reasonable fee may apply, or a request may be refused, if it is clearly unfounded, repetitive or excessive.
For a concern about G'Day Casino account data, use the privacy contact provided within the operator's service. If the issue is not resolved, you may complain to the UK Information Commissioner's Office.
Support and related pages
For questions about privacy on gdaycasinouk.co.uk, email [email protected].